Privacy Policy

Who We Are?

Our website address is: https://heenaartworld.com.

At Heena Art World, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on our website.

Information We Collect

We collect different types of information from users, including:

1. Personal Information

When you place an order, register for an account, or contact us, we may collect the following details:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (such as credit card, debit card, UPI ID, etc.)
  • Any other information you provide voluntarily

2. Comments

When visitors leave comments on our site, we collect:

  • Data shown in the comments form
  • Visitor’s IP address
  • Browser user agent string (to detect spam)

Once your comment is approved, your profile picture will be visible to the public in the context of your comment.

3. Media

If you upload images to our website, please avoid uploading images with embedded location data (EXIF GPS), as visitors can download and extract this information.

4. Cookies

Cookies are small text files stored on your device to enhance your browsing experience.

  • If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience. These cookies last for one year.
  • A temporary cookie is set when you visit our login page to check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
  • When you log in, several cookies are set to save login details and screen preferences. Login cookies last two days, while screen option cookies last one year. Selecting “Remember Me” keeps your login active for two weeks.
  • If you log out, the login cookies will be removed.
  • Editing or publishing an article creates a cookie that indicates the post ID. It expires after one day.

5. Embedded Content from Other Websites

Articles on this site may contain embedded content (such as videos, images, or articles). Embedded content from other websites behaves as if you visited those sites directly.

These third-party websites may:

  • Collect data about you
  • Use cookies
  • Implement third-party tracking
  • Monitor your interaction with their content

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Provide customer support
  • Improve our website experience
  • Detect and prevent fraudulent activities
  • Send promotional emails (if you opt-in)

Payment Information Security

We do not store or process your payment details directly. All transactions are securely processed through trusted third-party payment gateways. These platforms encrypt your payment information and adhere to strict security standards to ensure safe transactions.

Who We Share Your Data With

  • Third-Party Payment Processors: Your credit card, debit card, or UPI ID details are securely processed by our payment partners.
  • Shipping Partners: Your name, phone number, and address may be shared with courier companies for order delivery.
  • Spam Detection Services: Visitor comments may be checked through an automated spam detection service.
  • Legal Authorities: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

How Long We Retain Your Data

  • Comments: If you leave a comment, it is retained indefinitely for spam detection and moderation.
  • User Accounts: Registered users can access, edit, or delete their personal data anytime (except for their username). Website administrators can also view and edit this information.
  • Order Details: We keep order records for tax, legal, and customer service purposes unless you request deletion.

Your Rights Over Your Data

If you have an account on our website or have left comments, you can:

  • Request an exported file of the personal data we hold about you.
  • Request that we erase any personal data we hold, except data required for legal or security reasons.

How We Protect Your Data

We take security seriously and implement industry-standard measures to protect your personal information, including:

  • SSL encryption for secure transactions
  • Two-factor authentication (2FA) for account protection
  • Regular security audits to detect vulnerabilities

Where Your Data is Sent

  • Visitor comments are checked through an automated spam detection service.
  • Payment details are processed through secure third-party gateways and are never stored on our servers.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:

📧 Email: [email protected] or contact us here.

By using https://heenaartworld.com, you agree to this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page.